Accessibility statement

SURFINTRIP SL is committed to making its website accessible in accordance with Royal Decree 1112/2018, of 7 September, on accessibility of public sector websites and applications for mobile devices.

This accessibility statement applies to the https://surfintriptravel.com.

Compliance status

This website is compliant with RD 1112/2018 due to the exceptions and non-compliance of the aspects listed below.

Content not accessible

The content below is not accessible for the following reasons:

non-compliance with RD 1112/2018

There are logos and images with incorrect or confusing alternative text and complex images without textual description [requirement number 9.1.1.1.1 Non-textual content, of UNE-EN 301549:2022].

There are incorrectly created lists (no list label), tables with incorrectly labelled cells and invisible labels on form elements (requirement number 9.1.3.1 Information and relationships, of UNE-EN 301549:2022).

There are tables that are not adapted to small screen sizes and form fields that do not display correctly on small screen sizes (requirement number 9.1.4.10 Text Resizing, of UNE-EN 301549:2022).

There is text that is not displayed correctly when line heights and spacing are changed [requirement number 9.1.4.12 Text spacing, of UNE-EN 301549:2022].

There are elements that are not keyboard accessible, such as links to social networks, the text editor for comments, elements for sorting search results, pagination of search results or calendar arrows [requirement number 9.2.1.1.1 Keyboard, of UNE-EN 301549:2022].

There are elements that do not receive the focus and therefore cannot be interacted with via the keyboard, e.g. [requirement number 9.2.4.3 Focus order, from UNE-EN 301549:2022].

There are links in which their function is not correctly identified (they have an inadequate description, a text that is too generic, an inadequate title…) [requirement number 9.2.4.4.4 Purpose of links, of UNE-EN 301549:2022].

There are headings with repeated and/or non-descriptive text [requirement number 9.2.4.6 Headings and labels, of UNE-EN 301549:2022].

There are images, infographics, link or button texts, headline text and content that are not translated into other languages [requirement number 9.3.1.2 Language of parts, of UNE-EN 301549:2022].

On some pages the same icon is being used for different purposes, which leads to confusion [requirement number 9.3.2.4 Consistent identification, of UNE-EN 301549:2022].

There are error messages that are not very descriptive, or error messages that are not grouped in a single message as well as lack of suggestions in the form to fill in the fields correctly [requirement number 9.3.3.1 Identification of errors, of UNE-EN 301549:2022].

There are forms with mandatory fields where the user is not informed of this, as well as fields where a textual example of the format of the field is missing (e.g. DNI) [requirement number 9.3.3.2 Labels and instructions, of UNE-EN 301549:2022].

There are form fields where the error is reported when an incorrect value is entered but no suggestion for correction is reported [requirement number 9.3.3.3.3 Suggestions for errors, of UNE-EN 301549:2022].

There are pages with syntax errors and therefore some support products may not correctly interpret the content (duplicated page IDs, unclosed tags, incorrect tag construction…) [requirement number 9.4.1.1.1 Processing, of UNE-EN 301549:2022].

There are pages where supporting products will not be able to obtain information, interact and be aware of the status of user interface controls, e.g. help messages, action result status messages, link attributes, page language image… that will not be readable by screen readers at the time they appear [requirement number 9.4.1.2 Name, function, value of UNE-EN 301549:2022].

There may be occasional editing errors on some web pages.

Disproportionate burden

Not applicable.

The content does not fall within the scope of the applicable legislation.

There may be office files in PDF or other formats published before 20 September 2018 that do not fully comply with all accessibility requirements. However, efforts have been made to ensure that most of them do.
Preparation of this accessibility statement
This statement was prepared on 10/08/2023.

The method used to prepare the declaration was a self-assessment carried out by the company itself.

Last revision of the declaration: 10/08/2023.

Remarks and contact details

You can make communications on accessibility requirements (article 10.2.a) of RD 1112/2018) such as:

Report any possible non-compliance by this website
Conveying other difficulties in accessing content
Ask any other questions or suggestions for improvement regarding the accessibility of the website.
Through the following contact form or by calling 91 273 32 57.

You can submit:

A complaint regarding compliance with the requirements of RD 1112/2018 or a Request for Accessible Information regarding:
contents that are excluded from the scope of application of RD 1112/2018 as established by article 3, paragraph 4
content that is exempted from accessibility requirements because it imposes a disproportionate burden.
In the Request for Accessible Information, the facts, reasons and request must be clearly stated in order to establish that the request is reasonable and legitimate.

By email, as well as the other options set out in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Communications, complaints and requests for accessible information will be received and dealt with by the company.

Application procedure

If, once a request for accessible information or complaint has been made, the request has been rejected, the person concerned does not agree with the decision taken, or the response does not meet the requirements set out in Article 12.5, the person concerned may initiate a complaint. A complaint may also be lodged if the period of twenty working days has elapsed without a reply having been received.

The complaint can be submitted by email, as well as the other options set out in Law 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Complaints will be received and dealt with by the company.

Optional content

This website applies the requirements of UNE-EN 301549:2022 considering the exceptions of RD 1112/2018.

The last accessibility review was carried out on 10/08/2023.

The website is optimised for Microsoft Edge 1.0 or higher browsers and the latest versions of FireFox, Safari and Google Chrome. The minimum recommended web resolution is 1280×1024.

The website is designed for Responsive viewing, so it is optimally displayed on tablet and mobile devices. On these devices it is optimised for viewing on the latest versions of Chrome for mobile, Firefox for mobile, Safari mobile, Opera Mini and Android’s native browser.